Terms of Service

By accessing or using PreHire, you agree to be bound by these Terms and our Privacy Policy. If you are using PreHire on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

PreHire is an async video interview platform that lets employers post jobs, invite candidates via unique links, and review recorded video answers in a review pipeline. We may add, change or remove features over time.

You are responsible for keeping your account credentials secure and for all activity under your account. You must provide accurate information and be at least 18 years old to create an employer account. Candidates do not need an account to record answers.

PreHire offers a 30-day free trial, a Pro plan billed at R1199 per month, and a custom Enterprise plan. The free trial begins when you create your account; when it ends, continued use requires a paid subscription. Paid subscriptions are processed through Paystack and renew automatically each month until cancelled. Enterprise plans are billed per candidate interviewed at a negotiated rate and invoiced monthly through Paystack.

You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable.

For full details, see our Refund & Cancellation Policy (PDF).

Plans described as offering “unlimited” jobs or candidates are intended for normal business hiring and are subject to this Fair Use Policy, which exists to keep the service fast and affordable for everyone and to prevent abuse. The overwhelming majority of customers will never come close to these limits.

As a fair-use guideline, the Pro plan covers up to 200 completed candidate interviews per calendar month. This threshold is set generously above typical usage; if your hiring volume regularly approaches or exceeds it, that is a sign the Enterprise plan is a better fit for you.

If your usage materially and consistently exceeds this guideline, we will contact you first to discuss options — typically moving to an Enterprise plan with volume-based pricing. Where usage is excessive or appears automated or abusive, we reserve the right to apply reasonable additional charges for the excess, or to throttle or suspend usage, in each case after giving you notice and a reasonable opportunity to address it.

You agree not to:

• Use PreHire for any unlawful or discriminatory purpose.
• Upload content you do not have the right to use, or that is harmful, misleading or infringing.
• Attempt to access data belonging to other accounts or candidates.
• Disrupt, reverse-engineer or circumvent the security of the platform.

You retain ownership of the jobs, questions and candidate submissions associated with your account. You grant us a limited licence to host, store and process this content solely to provide the service. You are responsible for handling candidate data lawfully, including obtaining any consents required for recording.

PreHire and its underlying software, branding and design are owned by us and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks or other brand features.

PreHire is provided “as is” without warranties of any kind, whether express or implied. We do not guarantee that the service will be uninterrupted, error-free or that it will meet every requirement.

To the maximum extent permitted by law, PreHire will not be liable for any indirect, incidental or consequential damages, or for any loss of data, profits or revenue arising from your use of the service. Our total liability for any claim will not exceed the amount you paid us in the 12 months before the claim.

You may stop using PreHire at any time. We may suspend or terminate your access if you breach these Terms or use the service in a way that could harm PreHire, other users or candidates.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of PreHire after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to support@prehire.co.za.